Purchase Contract

Runner Bay’s acceptance of your order commences when your order is dispatched. At this point, the purchase contract is formed and you will be charged for the goods.

If your parcel show signs of damage on receipt from the courier, please make a note of this on the courier’s documents or if possible take photographs of the damaged areas. This will assist in any claims which may occur at a later date.

All delivery charges and timings are subject to change without prior notice.

ParcelforceRoyal MailDPD and other couriers have issued advice regarding deliveries and collections. These are updated at regular intervals however they will suspend and revise services to ensure the safety of their drivers. Please check the tracking number on the couriers website and bear in mind delays are likely.

 

UK Delivery

Standard orders to a UK delivery address usually take 3-5 working days from the day you place your order for us to pick, pack, despatch, and for the courier to deliver to your address. Scottish Highlands and Islands may take up to 2 working days longer for delivery than mainland UK. Delivery to Europe typically takes an additional 2 working days and delivery outside of Europe will take longer, depending on the destination country.

Standard orders will normally be delivered via Royal Mail First Class parcel service and are made between 8am and 6pm, Monday to Saturday. Smaller items will be posted through your letterbox, but for larger items, a card will be left should no-one be there to accept the parcel. A signature will be required on delivery or, if you are not in, a neighbour’s signature will be taken if available, and a card left at your address to let you know where your parcel is. We are happy to deliver to work addresses, excluding PO Box numbers. In some instances, and at our discretion, we will upgrade to a traceable courier service at no extra cost to you.

Standard delivery timeframes are subject to stock availability from our warehouse. Where stock has to be picked from one of our stores, the delivery time may be extended. For goods that are out of stock, we will update you with our anticipated delivery date within 1 working day of receiving the order.

Different colours and sizes of the same item can have different delivery times. Please pay attention to the delivery date stated.

Parcels will be despatched when all items in your order are available. To arrange a split parcel delivery, please contact our customer services team.

We offer FREE DELIVERY!

International delivery

We can ship to 100+ countries worldwide. International delivery is free!

We accept major credit cards as a payment. Please note all transactions will be in USD. You may experience extra charges through your bank.

 

Deliveries from Runner Bay are not made duty paid, so additional local duty and taxes need to be paid in certain countries to enable receipt of the goods. This is the customer’s responsibility.

A full list of countries that we ship to is available in the country drop-down menu at the checkout.

Shipment of oversized items to World Zone countries can be organised, but only by phoning our customer support line on +44 (0)1922214909.

 

Purchase Contract

Runner Bay’s acceptance of your order commences when your order is dispatched. At this point, the purchase contract is formed and you will be charged for the goods.

If your parcel show signs of damage on receipt from the courier, please make a note of this on the courier’s documents or if possible take photographs of the damaged areas. This will assist in any claims which may occur at a later date.

All delivery charges and timings are subject to change without prior notice.

 

Delivery Restrictions

Unfortunately, there are certain items which we are unable to deliver to your home or via the Parcelforce Convenient collect option.

We have a weight restriction of 30kg and a size restriction of 1.5m in length and girth combined.

If you would like to purchase an item online with any of the above restrictions you will need to choose Click & Collect, and collect from your Runner Bay warehouse. We apologise for any inconvenience caused.

 

FURTHER INFORMATION ON INTERNATIONAL SHOPPING

If you’d like to have items sent to separate addresses, please complete a separate order for each address. A separate delivery charge will be made for each address.

Please note that the Channel Islands and Northern Ireland count as the UK, not International delivery.

In some but not all instances, the recipient will need to sign for an international delivery; this depends on the local carrier and value of the order. We’d advise you assume that someone needs to be in to receive the parcel.

If you want to deliver to BFPO addresses, please choose BFPO as the delivery country.

Our Price Match Promise only applies to shops in the UK and not internationally.

 

HOW TO SHOP INTERNATIONALLY

Shop via our site by looking for looking for products that are eligible for International delivery on a product page and then select your desired country during checkout. The postage will automatically recalculate depending on what country you choose. Please note all orders will be placed in USD so you may incur exchange rate charges through your bank.

 

SHIPPING TIME

UNITED KINGDOM 3-5 Working Days

Europe 7-14 Working Days

US 7-14 Working Days

Rest of the World 14-21 Working Days

 

All shipped orders have tracking numbers and can be provided upon request.